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What is that Ambiguous Amber light all about?

Posted by: Billy Eaton Posted Date: 12/11/2013


 We are deep in the midst of a whirlwind season of joyful festivities. With so much to do between trimming the tree, decorating the house, shopping like it’s an Olympic sport, baking up a storm and keeping up with your regular day to day, it is entirely possible that there are things you have left on the figurative back burner. So with a few days left before you venture out of the house on a spree of visiting family and friends, noticing a yellow trouble light on your keypad may seem like the one thing that you can’t deal with right now. How important could it be anyways? So you leave it. You can deal with it next year once life returns to normal.

Skip ahead a few days to Christmas morning. You’ve unwrapped gifts, got the family cleaned up and in the car ready to cruise several hours away to visit family. Maybe for the day or maybe overnight. Either way, you’re ready to go and as you head towards the door and try to arm the alarm system, that yellow light comes back to haunt you. All the doors are shut, windows are closed, not a thing in the house is moving, but your system isn’t ready to arm. You mutter some words to yourself that put you on the Naughty list for next year and try putting in your code anyways. No luck. More muttering and another lump of coal for you next year. You give up and lock the house without arming the alarm and head out anyways, assuming that all will be fine.

From here any variety of things could happen, or not. You may be fortunate and nothing happens while you’re away. It may slowly consume your thoughts and you are unable to enjoy the time with your family. It may also be an invitation for something unfortunate to happen.

So what do you do when you see that yellow light on your keypad? Call your local alarm service installer. Here at SECUR-U we do our best to begin some trouble shooting over the phone. If you have a DSC alarm system, press “* 2” on your keypad and you will be shown numbers which correlate to what kind of issue you are having.

Trouble Shooting  - Press * then 2

If you get a “1” showing on your keypad, it’s likely that your back up battery is getting low. This isn’t an urgent issue, but if your power goes out, so will your alarm. Go out and get a 12V 4amp battery that looks just like the one in the bottom of the alarm panel in your basement. It’s very simple to replace.

If you find yourself showing a “2” means that you lost power and the system is running on the back up battery. You may also want to check your breakers or fuses for the outlet the alarm system is powered by. This should disappear once the power resumes.

Trouble “3” is a sign that your telephone line cut, but more often than not, it is due to a change in your phone service. You may have changed providers, begun using a VoIP phone service or just changed the line that was being used for your alarm service.

Usually a “3” goes hand in hand with “4” which is failure to communicate. The alarm monitoring station is looking for a digital handshake from your alarm system. This may be due to an issue with the phone line or an issue with the alarm system itself. Either way, if the alarm goes off the monitoring station won’t get a call and in turn, neither will you. Troubles on “3” and “4” should be considered relatively urgent. If it’s just a “4”, try forcing the system to communicate a test signal to the monitoring station.

Trouble “5” is a zone fault. This is likely a wireless device that isn’t communicating with the alarm panel anymore due to a dead battery. However, it could also be an issue with a smoke detector on your alarm system as well. Batteries are easy to replace but issues with a life safety device like a smoke detector should be investigated by your alarm installation company. Contact them as soon as possible to plan a resolution.

Now that we’ve started into wireless devices, “6” and “7” take us a step further. Any tampering with a wireless device, like removing it from its mount will bring up “6” but will go away once the device has been placed back properly with the tamper switch depressed. When you have a low battery on a wireless device the screen will show “7”. By pressing “7” again the keypad will show you which zone needs a new battery. If nothing comes up press “7” again and the keypad will show which wireless keypad needs a new battery. Again if nothing comes up press “7” one last time and the keypad will tell you which wireless keyfob needs a new battery.

Here is a good rule of thumb with wireless devices: Once the first wireless battery goes, replace them all. Fobs, motion detectors, door and window contacts, change them all. It will save you the repeated process of finding the culprit to your low battery signal.

Lastly, trouble “8” is a loss of time and date to your alarm system. The power likely went out longer than the battery could hold for and it no longer has the time and date stored. Follow this link to a video that will show you how to re-set the time and date.

Whenever you get that ambiguous amber on your keypad it is best to speak with your alarm company. This will let them assist you with knowing whether or not a service appointment is required. It’s better to know than to be guessing before you run out the door, hoping for the best.


No Phone Line? No Problem!

Posted by: Billy Eaton Posted Date: 12/09/2013

You’re sitting down to review your budget and looking to trim some of that financial fat. We all have to do it from time to time. You look at your cable bill, but just can’t part with HGTV, SPIKE, HBO, AMC or the 35 Do It Yourself channels. You can’t even fathom reducing your internet service any further or you might as well go back to dial up. You’ll get your sweaters and slippers out and turn down the heat a few degrees. Take shorter showers. Power down and unplug anything not in use. That should save a few bucks. And what about that land line phone service? You carry a cell phone, so does your room mate, spouse or partner, so why do you need a phone line at home? “Well that obviously has to go” you think, as you proudly save yourself about $30 a month. You brush your hands together with a sense of accomplishment and put down your fiscal pruning shears.

A week later you notice that your alarm system has a yellow trouble light on. “That’s strange” you say, as you pick up your cell phone to call the alarm company. Let’s stop here. This is usually where I end up entering the story and I can tell you right now, do NOT panic. That slick financial move you made to cancel your phone service had implications to more than just your phone bill, but I have a solution.

Your alarm monitoring service requires some form of communication from the alarm system to the monitoring station. For years we relied on the copper wire systems that were so common place in every home. As cell phones have been slowly becoming the main source of communication for a new generation, the need for a traditional home phone is becoming a thing of the past. This change led the security industry to develop new communications devices.


The GSM device is the mechanical equivalent of a cell phone directly connected to your alarm system. Its only job is to communicate to the monitoring station. The GSM is powered off of the alarm panel and has its own back up battery, just like the alarm panel, to ensure operation during a power outage. The monthly cost of the GSM is less than the phone line you cancelled so do not worry, you will still be saving money. Not to mention, you’ll avoid those annoying telemarketers during your dinner.

The drawback to this device can be that, if you are in a remote location and do not receive cellular service then this device will not be effective. But with cellular service growing and getting stronger everywhere you go, there is a low probability that this will be a problem.


The T-LINK device utilizes your home internet service to send a signal to the alarm station. It connects directly to the alarm panel then out to an open port on your router. Using very low bandwidth, it sends the signals for your alarm system to the monitoring station. Again, it is powered by the alarm panel. As well, like the GSM, you will have a monthly cost for the service, but it will pale compared to your regular phone bill.

The drawback to this device is that if your internet service fails, or you have a power outage and your router is not backed up with an uninterruptible power supply (UPS), then you will lose communication to the monitoring station.

What it all boils down to is this:

Yes, you can have your alarm system and cancel your phone line.

If you are thinking about cancelling your phone line, or you’ve already cancelled it, contact your security provider ASAP to find a solution that works for you. If you have questions you can always reach out to us here at SECUR-U and we will be happy to assist you with your security needs.

Alert the Neighbourhood!

Posted by: Billy Eaton Posted Date: 09/18/2013

Its 2 am. You are out like a light, hoping for another 3-4 hours of blissful rest. Suddenly, you are startled awake by the sound of your alarm system's siren and you are trying to get your wits about you. What's going on? Is somebody breaking in or is it just my son or daughter returning from their night on the town? You give it a moment to see if the alarm gets shut off. It is still going loud after a minute and you realize that its likely due to an intruder. Now you switch into high alert.

Odds are the burgler trying to break into your home has scampered off at the sound of the alarm. By the time you've put on your slippers and robe realizing that its not your son or daughter, the culprit is likely high tailing it out of there, without so much as a soul seeing them to get a description. So what can you do to alert your neighbours?

The siren is the audible alarm that brings others attention to the situation. The challenge for your neighbour is not knowing which house its coming from. By adding an exterior strobe light, you draw attention to your home in the event of an alarm. This increases the chances that somebody will see your burgler as they are running away and get some sort of description for the authorities. The exterior strobe light also contributes by making authorities aware of which home they are responding to, quicker.

If you are looking for a simple way to increase the effectiveness of your home alarm, an exterior strobe light may be the solution for you. Contact your security provider for details. If you don't have a security provider, you can always contact SECUR-U. We are working together for a safer community!

Water Sensors: Your Alarm System's Fringe Benefit

Posted by: Billy Eaton Posted Date: 03/14/2013


Extra Protection from your Alarm System

With Mother Nature still fighting with Wiarton Willy about when spring is going to finally arrive, maybe it’s a good time to talk about something most people aren’t aware their alarm system can do. Your home alarm system can protect you against more than the intrusion of people. If you are susceptible to having a flood in your basement, then a water sensor may be a great addition to your home alarm.

Imagine it, you’ve just finished your basement, paid tens of thousands of dollars to lay that flooring, have it drywalled and painted. Heck, maybe you even spent a lot of money on that basement theatre you always wanted. Now imagine that your sump pump stops working. It’s possible. Maybe the breaker trips, maybe there is something faulty about the pump itself, maybe you unplugged it to use the outlet and forgot to plug it back in, but whatever the reason your sump pump is not doing its job. Spring is almost here and with the snow continuing to fall, we will have a lot of water looking for a place to go. If it’s your newly finished basement, shouldn’t you protect that investment you’ve made?

A water sensor can let you know when water is rising out of your sump pump and is threatening to move through the rest of your basement. By placing the water sensor close to your sump pump, close to the floor, when water rises, it closes the circuit and creates an alarm condition. Then very much like a break in, the phone calls begin, to you, your spouse, and anybody on your call list. Knowing that your basement is slowly flooding can give you time to address the issue before it takes hold of your whole basement. Talk to your security provider today about installing a flood sensor in your home. You don’t have an alarm but are interested in the flood protection? Give us a call 1-866-878-4634. Because at SECUR-U we are, Working Together for a Safer Community.

Should I Install a Hardwired Security System Myself

Posted by: Doug Penson Posted Date: 07/31/2012

Should I Install a Hardwired Security System Myself?

Are you a Do-it-Yourself person and are thinking of installing a security system to protect your family? If so, then it’s important to understand what is required. Here are a few steps to consider prior to taking on this project:

First, choose a quality system. Do your due-diligence to ensure you are purchasing dependable products for your home. It’s always best to compare systems before making a decision.

Second, read the instructions that are included with the product in detail prior to starting the work to ensure you understand how to correctly install the alarm system components and devices. Search online for do-it-yourself steps or contact the product manufacturer if you require further assistance, please note that some manufacturers will only support security professionals.

The next step is to confirm that there is accessibility to run wires to all of the areas within your home that you are planning to install security alarm devices such as motion detectors, window or door contacts, keypads, glass break detectors and smoke detectors. If you are required to remove any trim or casement around windows and doors to run cable; ensure it is removable and not permanently attached like ceramic baseboard in the foyer or bathroom.

Now you need to confirm that you have the correct tools such as fish tapes, multi-meters, drills, ladder, screwdrivers, flash light and drill bits to properly install the hardware.

Lastly, do you have the time to correctly install this residential security system? With all the wiring and other things involved in installing this type of system, it takes time. You don’t want to rush through the installation or you will end up with a security alarm that doesn’t operate effectively.

Having a properly installed security system is a great idea, so ensure you follow the steps above and complete your research prior to starting. Now that you know what it takes to install a hardwired security system you must decide if it’s a Do-it-yourself project or something you want to hire a professional company like SECUR-U Inc.

Powering change with the DSC PowerSeries Touch Screen keypad for your security system

Posted by: Doug Penson Posted Date: 04/13/2012


Powering change with the DSC PowerSeries Touch Screen keypad for your security system

 DSC the manufacturer that supplies our security system hardware recently released the new PowerSeries Touch Screen keypad which delivers an easy interactive way to manage and control your security system - with the touch of a finger. The Touch Screen keypad – the nerve center of the alarm system – combines the keypad functionality users have come to expect with an intuitive interface. Seamlessly integrated with PowerSeries security systems, the sleek, contemporary and modern look is valued by homeowners.

 The Touch Screen display can be easily customized for the user. For example if the user doesn’t want to see separate partition areas such as the basement in-law suite or the outside garage,  but wants to turn the chimes on and off, simply hide /display the appropriate icons. The clutter-free home screen can be easily modified later by SECUR-U through password-protected setting menus. The background of the home screen can be easily customized by our team to display contact information, pictures, etc.

Easy for Users - The PowerSeries Touch Screen keypad has been designed with the user at ‘top of mind’. Large, clearly recognizable on-screen buttons and intuitive menu-driven screens facilitate ease of use and programming. For example, to access the Fire, Auxiliary, Panic (FAP) keys, users simply press the EMERGENCY button on the sidebar. LED status lights on the bottom of the frame provide a quick visual check on the security system. The integrated digital picture frame gives homeowners the flexibility to display photos as a single photo or a timed slideshow or default background screen.
Just insert an updated standard SD card into the SD slot and follow the on-screen prompts, similar to other ‘off-the shelf’ digital picture frames. In addition, the sleek profile and contemporary design adds a modern touch and comes in either white or silver to seamlessly blend into any d├ęcor.
This new sleek keypad can be retrofitted into your existing DSC PowerSeries home alarm system or it can be installed with your new security alarm installation.
Please call SECUR-U today for more details.



Avoiding False Alarms - Tips from your local Security Professional.

Posted by: Doug Penson Posted Date: 02/16/2012

Avoiding False Alarms - Tips from your local Security Professional.

Having a security system can certainly provide the peace of mind that many homeowners count on but your alarm system must be a reliable solution that you can trust.   Here are a few simple things that you can do this winter to help prevent a false alarm.    

Your security system uses contacts on windows and doors which activate the alarm when separated.  In our cold climate some door and window frames have the tendency to contract.  This contracting increases the spacing between the door, window and the frame so check that all contacts are spaced correctly. 

To check for proper spacing of the contacts, enable the chime feature on the keypad (if not already on). Once the chime is enabled, close and lock the protected window or doors.  Then try opening the door or window by pulling or pushing on it.  If you do not hear the chime then the spacing alignment is correct.  However, if you can hear the chime then you should consult your security company for an adjustment to the spacing of the contacts.  

The interior of most homes are protected with motion detectors.  You can reduce false alarms by ensuring that the motion detector is mounted at the correct location.  A professional installer is well versed at where to mount the devices so that they are at the right height with the correct settings as recommended by the manufacturer. 

Yet, homeowners can avoid false detection by simply being aware that the motion is sensitive to movement and heat.   For example, moving a table to within six feet of a motion detector could offer your cat or small animal the perfect resting spot.  This new resting spot can activate your motion detector and trigger an alarm.  If you have a pet, you may want to consider one with intelligent signal analysis (ie. LC-100 from DSC) these motions detect pets up to 55 lbs. without triggering an alarm.

Similarly to avoid triggering motion detectors, consider where you hang decorations.  A balloon or streamer offers the perfect sway to set off a motion.  It would be really frustrating to rush home or worse have the police dispatched because your alarm is going off only to find that your party decorations from the night before have come undone and are blowing around your foyer!!

Lastly after 18 years in the business, I always recommend providing each key holder with their own four digit code.  This code should be specific to the key holder and EASY to remember but not generic (i.e. Avoid using 1234 or the year of your birth etc.) By having a code that is easy for you to remember when in a stressful situation such as the alarm going off, you are less likely panic and forget the code.  And please, if you don’t remember any of my tips just remember this one… don’t write your alarm code on or above the DSC Keypad!     

If you have an alarm, use it.  You may never need it, but are you prepared to take that chance?

SECUR-U Inc. has been a local leader of security systems in Milton for over 18 years.  We would be happy to assist you with any questions that you may have.

What you need to know when purchasing a security system.

Posted by: Doug Penson Posted Date: 02/16/2012

What you need to know when purchasing a security system. With so many security system providers out there and with each one offering different solutions at completely different pricing, deciding on the right provider can be a bit daunting.

The most important thing when investing in a security system is to understand what level of protection you are receiving.   The right level of protection for your needs should be decided first.  Our recommendation is to secure all doors as they are the most common entry point for an intruder.  Secondly; if you are looking for the utmost amount of coverage while you are home, protect accessible windows so that when arming your security system in the stay mode you have the full perimeter secured. 

In addition to protecting the perimeter, motion detectors when properly placed are the most effective way to secure the interior space.  Motion detectors do just that – detect motion.   It is important to understand that if you arm your alarm while you are in the house in the ‘stay’ mode, you have bypassed the motion detectors which allow you to walk around in your home while the system is armed, so effectively you are only protecting the perimeter and not the interior.  But, if you have a keypad in your bedroom or a wireless remote control you can arm your alarm system in the away mode before you head to bed which will enable the motions.  However, you must be aware that, as soon as you walk within range of your motion detectors by heading to the fridge for a late night snack, you may trip your alarm.
Your security system must be convenient and simple to use.  Keypads should be placed at common entry areas to easily arm and disarm as you enter and exit your home.  We also carry wireless remotes that attach to your keychain so that you can arm and disarm your system as you are pulling out of your driveway, or coming into your house with arms full of groceries. 

This is where we need to pay attention; let’s talk about the costs. Most providers will provide you with a basic package at no cost or with a small activation or installation fee plus a monthly monitoring service with a term of three to five years.   In addition to the basic components, it is common that alarm system companies will charge for additional material over and above the basic package.   Some companies offer these additional components for ‘free’ to sweeten the deal.  But be aware that they often build these costs into your monitoring fee by increasing your monitoring rate.  It doesn’t seem like much but if you are paying $7.00 per month more than the average rate of $24.95 over a ten years term you have spent $840.00 for those few additional components.

Here are some Questions to ask your potential provider: What are the monthly fees? What is my term? Will the monthly fees increase over the duration or following the initial agreement? Do I own my system after the term is complete or am I renting the system? Lastly, I would suggest that you always read the ‘fine print’ and get a quote with details of the equipment in writing.

For more information contact me directly at

Be safe, and always arm your alarm. 

Doug Penson

Programming Security Codes with DSC PowerSeries Alarm

Posted by: Doug Penson Posted Date: 10/13/2011


Programming Security Codes with DSC PowerSeries Security System Keypads

Here is some simple instruction that will help you with changing, deleting or addition a Master Code or User Code with a DSC PowerSeries alarm panel:


Adding a New Code:

1.       At the keypad, Press *5 then the current Master Code……Ex: 1234, (the lock will illuminate Red with the new style, with the old PowerSeries models  the armed light will go Red and the word Program will Flash)

2.       To change the Master Code, press 40 then enter the new four digit code

3.       To change a User Code, press 01-94 (depending on model) then enter the new code… the system will beep, repeat with the next user if needed.

4.       Once complete, press # # to exit

5.       Wait for the green light then arm and disarm with each code to verify that every code entered works


 Deleting a code:

1.       Enter *5 then the Master Code, the system will enter into the programming mode as outlined above in step 1

2.       Press the two digit User slot number that you wish to delete (Ex 01-94), then press the * key and the system will beep.

3.       Continue deleting additional User Codes if Necessary by entering the two digit user slot followed by the * key to delete as outlined above

4.       Once complete, press # #

5.       Once the green light is on try each of the four digit user codes that you deleted to verify that they are not operational.

Note: If the green light is off, close any zones (window/doors) or stand still if you have a motion near the keypad


Overwriting a code:

1.       Enter *5 then the Master Code, the system will enter into the programming mode

2.       Press the two digit User slot number that you wish to change (Ex 01-94), then enter a new four digit code, the system will beep.

3.       Repeat above if needed

4.       Once changes are complete press ## to exit programming

5.       Once the green light is on try each of the new four digit user codes that you changed to verify that they are operational.


a)      Write all of your user codes down so that you can refer to them easily at a later date

b)      Do not try to program consecutive numbers, the system will not accept them

c)       try deviating away from years of birth, phone numbers or your existing address (Ex: 1947-1975)

d)      Issue a separate code for each user, this way each user can easily remember their own code to prevent future false alarms

e)      If you issue separate user codes now it’s easy to enable open/close reporting with email or text messaging to monitor employee or family members arming and disarming the system

f)        Always arm your alarm system……. it can’t work if it not on.


Contact us further with any further questions because at SECUR-U....We Are Working together for a Safer Community.


Give the Gift of Security this Holiday Season!!

Posted by: Doug Penson Posted Date: 12/01/2010

Give the Gift of Peace of Mind this Holiday Season with a SECUR-U Security System!


Purchase any Hardwired or Wireless Security system Package this Christmas and receive two free months of monitoring and $100 of FREE upgrades of your choice. (Savings of $150.00 + HST)

"FREE" Hardwired Security Alarm System!
With activation of 36 month agreement.

$24.95/mo Monitoring Rate

1- DSC 6 Zone Control Panel (Expandable)

1 – User Friendly Keypad with Clock and Chime

3 – Door/Window Contacts

1 – Motion Detector for Interior Protection

1 – Audible Deterrent Siren

1 – Power Supply, Plug in, Back-up Battery

Labour included

Certificate for possible 20% insurance discount

Wireless Security Alarm System
Only $199 with activation of 36 month agreement.

$24.95/mo Monitoring Rate

1 – DSC All Wireless Keypad Console with Built-in Clock and Chime

1 – Motion Detector

2 – Door/Window Contacts

1 – Remote to Arm & Disarm

1 – Power Supply, Plug in, Back-up Battery

Labour included

Certificate for possible 20% insurance discount


This online promotion is available from December 1st – December 31st, 2010 only. This offer cannot be combined with any other promotion or discount. Offer applies to residential customers only.

Call Today… 905-878-4634 Ext: 222 – Doug Penson – President @ SECUR-U Inc.


Posted by: Doug Penson Posted Date: 09/10/2010


1. Of course I look familiar. I was here just last week cleaning your

carpets, painting your shutters, or delivering your new refrigerator

2. Hey, thanks for letting me use the bathroom when I was working in your yard last week. While I was in there, I unlatched the back window to make my return a little easier.

3. Love those flowers. That tells me you have taste... and taste means there are nice things inside. Those yard toys your kids leave out always make me wonder what type of gaming system they have.

4. Yes, I really do look for newspapers piled up on the driveway. And I might leave a pizza flyer in your front door to see how long it takes you to remove it.. 

5. If it snows while you're out of town, get a neighbour to create car and foot tracks into the house. Virgin drifts in the driveway are a dead giveaway. 

6. If decorative glass is part of your front entrance, don't let your alarm company install the control pad where I can see if it's set. That makes it too easy. 

7. A good security company alarms the window over the sink. And the windows on the second floor, which often access the master bedroom - and your jewellery. It's not a bad idea to put motion detectors up there too.

8. It's raining, you're fumbling with your umbrella, and you forget to lock your door - understandable. But understand this: I don't take a day off because of bad weather. 

9. I always knock first. If you answer, I'll ask for directions somewhere or offer to clean your gutters. (Don't take me up on it.) 

10. Do you really think I won't look in your sock drawer? I always check dresser drawers, the bedside table, and the medicine cabinet. 

11. Here's a helpful hint: I almost never go into kids' rooms. 

12. You're right: I won't have enough time to break into that safe where you keep your valuables. But if it's not bolted down, I'll take it with me. 

13. A loud TV or radio can be a better deterrent than the best alarm system.

If you're reluctant to leave your TV on while you're out of town, you can buy a $35 device that works on a timer and simulates the flickering glow of a real television. (Find it at

Sources: Convicted burglars in North Carolina, Oregon, California, and Kentucky ; security consultant Chris McGoey, who runs and < and>  Richard T. Wright, a criminology professor at the University of Missouri-St. Louis, who interviewed 105 burglars for his book Burglars on the Job

If you are looking to better protect your property, call SECUR-U Inc. today


Testing Your Security System

Posted by: Doug Penson Posted Date: 08/17/2010


Testing Your Security System


Security Systems are generally programmed to send an automatic weekly test to the central station to verify regular communication at a random hour selected by the technician,

If the weekly test or any signal does not transmit to the station your security alarm keypad should indicate a trouble signal that will bring the awareness to the home or business owner that a problem has occurred on their alarm system.    A trouble light can symbolize several issues with your security system from a power failure, low battery, zone fault, clock error or failure to communicate.   All of these issues should be addressed in a timely fashion so that the integrity of the system is not affected. 

My recommendation is to test all of your security systems areas of protection known in our industry as zones such as windows, doors, glass break detectors, water sensors, motion detectors and smoke detectors on a regular basis (monthly would be great) to verify that each device is working effectively, which will also provide additional peace of mind knowing that your family and property is protected properly. 

Here are the steps to test your system correctly:

a) contact your central station and place your account on test, this way signals can be ignored to prevent dispatching the police, fire or ambulance.  You will need your account/system number available when calling

b) Once on test, arm your security system then open and close the door to arm your motions (away mode) and wait until the exit delay has expired

c) Trip each individual protection area such as doors and motions, you should hear an audible alarm sound and each zone that is tripped should be indicated by a zone number, LED or zone description on the keypad depending on the model of your keypad.

d) Once every zone/area has been tripped, disarm your system by entering your code.

e) Your alarm panel will capture or seize your phone line until all signals and communications have been sent to the monitoring facility.

f) Contact the central station to verify that all the zone areas were indeed tripped as it is possible that a zone could sound the alarm but not communicate to the station. 

g) if you have protection zones that are monitored 24/7 such as fire, flood or co/2…. while your account is on test press and hold the test button on each device or present a damp cloth to the water sensor probe to engage the device, you do not need to submerge the device in water. Depending on your system you may need to enter your code to disarm, press and hold the reset button or press *72 to disengage your system at the keypad.

If you are uncomfortable to perform this test on your own, click here to contact our office as our staff would be happy to assist you or set-up an appointment for a technician to visit your home or business.

Remember…. At SECUR-U we are “Working Together for a Safer Community”






SECUR-U keeps you informed about security issues in our community

Posted by: Doug Penson Posted Date: 07/14/2010

As your local leader in Security Solutions SECUR-U wants to keep you informed regarding important security issues in our community.

The Halton Regional Police is reporting an increase of Overnight Residential Break and Enters; they have recently reported the following:

June 8, 2010 From: Councillor Allan Elgar Ward 4

Residents being warned to close and lock their garage doors!!!!

There have been several incidents of culprits entering unlocked homes and garages during the overnight hours and removing valuables. Cameras, laptop computers, GPS systems and purses are being stolen from unlocked vehicles inside the garage. All residents are being warned to take the following precautions to prevent being the victim of this type of crime.

* Close and lock all garage doors, ground floor doors and windows before going to bed at night

* Do not leave spare keys to the house in your vehicle

* Keep your vehicles locked at all times

* If you have a garage, park your cars in the garage

* If your home has an alarm, activate the alarm system before going to bed

* If you are away on vacation, have a family member or friend check on your home regularly

These are crimes of opportunity, remove the opportunity, and you may remove the crime.

If you or anyone you know are looking for a reliable supplier of home security alarms in Milton, Oakville, Burlington, Mississauga, Georgetown, Acton and Halton Hills, or require service on your existing alarm system with SECUR-U please visit or contact us via phone or email. SECUR-U has been providing highly efficient commercial and residential security alarms, intercom systems, access control, video surveillance and alarm monitoring for over 15 years.


Wireless Home Security Alarms for New Homes

Posted by: Doug Penson Posted Date: 06/07/2010

Home security alarms are devices that will be installed to prevent theft, burglary, and break-ins and also to avert any possible damage due to fire or harmful gases. These alarms are triggered whenever they sense any of these conditions in your home.



In recent years home security alarm systems have proved to be one of the most effective ways to protect your house and loved ones. Wired security alarms, wireless security alarms and hybrid security alarms are the three basic types of home security systems. For homes with a dry walled finished basement ceiling which limits the accessibility to run cable, a wireless home security alarm would be the best solution. Wireless home security alarms allow our clients to install wireless window/door transmitters that will protect the perimeter of the home and wireless motion detection to cover the interior without the need to remove millwork to prevent the possibility of damage occurring. SECUR-U sells wireless security packages that can be tailored to protect your needs.

To understand the basic operation of our system and how wireless works is very similar to how a cordless phone operates. With security in mind, the wireless window/door transmitter communicates to a receiving unit located inside your home that is programmed to identify the serial number of the protection device which we refer to as a zone. Other wireless devices located in or around your property may communicate with a different wireless frequency that will not compromise your security or create false alarm conditions. Each wireless device has a battery and the control panel monitors the battery condition to ensure effective operation. Once a low battery is detected you will be notified with a trouble condition on your keypad prior to failure.

Wireless home security alarms are preferred by many home owners for one reason. If you decide to move to a new home, these security alarms can be easily removed and re-installed into your new property. For added safety and security additional features like video surveillance, intercom systems and medical systems can be incorporated into your home. Wireless home security alarms have become imperative to protect your house from intruders and other threats like fire and flood.

If you are looking for a reliable supplier of wireless home security alarms in Milton, Oakville, Burlington, Mississauga, Georgetown, Acton and Halton Hills, please visit or contact us via phone or email. SECUR-U has been providing highly efficient commercial and residential security alarms, intercom systems, video surveillance and alarm monitoring for over 15 years.

All Homeowners are Susceptible to Break-ins

Posted by: Doug Penson Posted Date: 05/21/2010

All Homeowners are Susceptible to Break-ins

Over the past week 2 local clients have been victims of a home break in. Unfortunately neither had an alarm system installed prior to the event but now see the importance of securing their homes and protecting their families.

These 2 occurances happened in 2 completely different locations; one in the Thompson and McCuaig area (a subdivision) and one in the Campbellville area (a country home). The similarity however between the two events was that both invasions took place during the day. Statistics show that most break-in's occur between the hours of 2pm and 4pm and these 2 events followed suit. At SECUR-U we encourage our existing and potential clients to be proactive instead of reactive. Theives will be detered by the presence of a security alarm so both of these occurances could possibly have been avoided. If you have an existing alarm system that you would like to ensure is functioning properly or if you would like information on having one installed in your home/business please contact us.


Integrate Smoke Detectors into your Security Alarm

Posted by: Doug Penson Posted Date: 03/18/2010

As seen in the March 9 2010 edition of the Milton Champion a very useful video is now available on the internet.

It was released by the Office of the Fire Marshal and encourages families to have a fire escape plan in place. Titled "No Time To Spare", it touches on the extreme importance of maintaining working smoke detectors and installing residential sprinklers. To view this video goto

Another way to further protect your family and home from fire is by integrating smoke detectors into your security alarm system. Whether hardwired or wireless, both options are available and will alert the monitoring station in the event of a fire. When this signal is received the central station will dispatch the fire department immediately. Especially during the night or when no one is home, this would drastically reduce the chances of serious harm being done to your family or home.

For more information on adding smoke detectors to your alarm system or to schedule an installation please contact SECUR-U Inc. We are happy to help you increase the safety of your family.


Security System Installation Question?

Posted by: Doug Penson Posted Date: 02/23/2010

Security System Installation Question?

Potential SECUR-U Security System Client Question:

Hello, I recently moved to Hamilton and am interested in an alarm system. You came highly recommend by our State Farm and Mortgage Architects in Milton. I am looking to cover at least 6 windows and 2 doors and possible video surveillance. However my only concern is after living here for a couple months we have realized that the area is not the greatest and are not looking to stay for very long most likely a year, maximum two years. Do you have any monthly programs for those lengths of times?

How much would I be looking at spending with this reduced amount of time on a contract? We will be keeping it as a rental unit however so there is a possibility of future tenants wanting to continue with the service, would that be possible? Thank you, Michelle

SECUR-U Reply:

To answer your question around short term monitoring we can sell you a system based on time and material but in the long run if you are planning to stay were you are for two years and potentially rent out your existing home I would certainly recommend going with one of our three year packages which are either wireless or hardwired depending on accessibility to run wire in your home.   If you decide to move at year two, you can transfer the monitoring agreement to the new owner and your real estate agent can make it apart of the purchase and sale agreement.  If the new owner does not agree to transfer the monitoring then you can move the system to your next home or payout the remaining term of the agreement outstanding which is typically a lot less then paying the time and material cost upfront for the original installation.
I am happy to visit you at your home to provide pricing and a tailored system including cameras if required to suit your requirements.
Our team at SECUR-U look forward to working with you.
Your Security Professional
Doug Penson
T: 905-878-4634 x 222 W:


A Completely Wire-Free Security Solution

Posted by: Doug Penson Posted Date: 02/05/2010

Check out what's new in the SECUR-U product line-up!

The NEW Alexor 2-way wireless alarm system is designed for flexible, secure installation locations within the home. It is a completely wire-free system which can operate with up to 4 wire-free keypads.

This product offers all the reliability of traditional wired control panels but with convenience that wireless delivers. The Alexor security system can be armed/disarmed in one motion with the Prox Tag. This additional component is simply swiped across the front of the keypad and either activates or deactivates your system without any security codes.

Another useful tool is the 2-way wireless key fob. You are able to arm/disarm the system easily as you approach your home or call for help via the panic button. The indicator screen also alerts you if the residence is in alarm or has recently been in alarm before entering your home.

For more information on this product and others offered by SECUR-U please contact us.

Residential and Commercial Security Alarms

Posted by: Doug Penson Posted Date: 02/05/2010
Reduce False Alarms at no added cost by simply adding two signal dispatch to your home or business alarm system. Most importantly your existing security system must be tailored so that you have sufficient coverage to implement this service. Here is how it works; by activating two signal dispatch on your alarm monitoring with SECUR-U the operators at the central station will immediately notify the premise and key holders only upon receiving one independent zone signal (ex: one door or one window or one motion detector or one glass break detector) but will not notify and dispatch the police. When any two zones are received (door + motion, motion 1 + motion 2, glass break + motion, etc...) the operator at the central station will dispatch police, call the premise and contact the key holders on your security alarm account. Contact SECUR-U for further details by clicking this link: We look forward to tailoring the right solution for your security needs because at SECUR-U we are "Working Together for a Safer Community"

Tips for your residential and commercial security system

Posted by: Doug Penson Posted Date: 01/22/2010

At SECUR-U our job is to ensure that your security system is functioning properly at all times. There are times when environment changes can affect this and components on your alarm system may require a small adjustment.

The winter months bring cold temperatures causing windows and doors to contract. Because of this, the transmitter on your door that signals to your panel when the contact is opened or closed can appear open even when it is not and cause a false alarm. A good way to test this is to enable the chime feature on your keypad, lock your door and then push and pull on it. If your chime doesn’t sound then your transmitter is positioned correctly. If you do hear a chime it means your door transmitter needs to be adjusted to ensure proper function throughout the cold weather.

For more information or to book a service call with one of our technicians, please contact us.

How do I update the time on my security system

Posted by: Doug Penson Posted Date: 11/12/2009

As your local leader in security solutions, Secur-U wants to ensure that your alarm is functioning at full capacity.


With Daylight Savings having just past it’s important that you update the date/time on your system.


You can easily do so by completing the following steps on your DSC alarm. press * 6 and enter the 4 digit master code, one long beep indicates an error,  press # and enter the master code again. After you hear 4 short beeps press 1 for date/time and then 10 digits, 2 each for the hour, minute, month, day, and year. You must use a 24 hr clock and only need to enter the last 2 digits of the year. This information can also be found on our website click here for the link

As with your vehicle it is always a good idea to service your system periodically. Secur-U can schedule a service call to your home or business and replace your battery, update codes and test that your alarm system is communicating properly with the monitoring station. This is all done for a minimal fee, takes only an hour of your time, and will ensure that you are receiving the protection you want.  click here for our contact information.


Home Alarm System Package for New Homes

Posted by: Doug Penson Posted Date: 08/29/2009


SECUR-U Inc. offers a residential hardwired security system for new homes in Milton, Georgetown, Oakville and surrondings areas within the GTA. 

If you are a new homeowner living in any new home provided by Heathwood , Mattamy Homes, Greenpark, Arista Homes, Country Homes or Monarch mention this blog article and receive one FREE WATER SENSOR for your basement with the commitment of our free hardwired securtiy system package (requirements: 36 months agreement at $24.95 per month + tax)

click here to have a sales professional contact you for your security solution





Will my pet set off my Alarm System?

Posted by: Doug Penson Posted Date: 08/24/2009

Will my pet set off my Alarm System?

Pets are safe from false alarms with SECUR-U in Milton, Oakville, Burlington, Georgetown 

You can have pets with our SECUR-U security alarms, our DSC wireless motion detector (model #WS4904PW) and hardwired motion detector (model # BV-300DP) feature pet immunity up to 60 lbs which is a combined weight of all animals.


Being an animal lover myself, our family includes a sturdy chocolate Lab that weights more than 60 lbs and I have installed many motion detectors protecting the interior of our home, but saying that because of the size of our four legged friend we must remember to arm our security system in the stay mode whenever our dog is home to bypass the motion detectors in our residential security alarm or a false alarm will occur.   We chose to install the motion detectors so that we would have added protection to our house when our dog or family members are not there.



Specifications from the DSC manufacturer:


The Digital Bravo3P PIR detector is specifically designed to provide optimum catch performance

and enhanced false alarm prevention in environments containing pets. It utilizes digital technology, a microprocessor, Multi Level Signal Processing (MLSP)*, dual operating parameters, automatic temperature compensation and a unique pet rejection lens to provide effective and reliable detection of human motion and good protection against nuisance alarm associated with pets weighing up to 60lbs (27.3kg).

The detector also provides excellent immunity to such false alarm producing influences as RF, static and electrical transient. This technology, plus exceptional design care and careful factory testing, ensure years of trouble free performance.


Where should I locate the motion detector for best coverage?


Select a detector location that will provide the coverage required and will allow the detector to be mounted a minimum of 6.5ft high and not higher than 10ft (7.5ft recommended). Consider the following to avoid false alarms:

• Do not aim the detector at a stairway which a pet has access to. Do not place furniture or objects higher than 3 ft, which a pet can climb onto (e.g. a cat on a couch), closer than 6 ft to the detector.

• Mount the detector flat on a wall or in a corner. Do not angle it downwards or use mounting brackets with this detector.

• Do not aim the detector at reflective surfaces such as mirrors or windows as this may distort the coverage pattern or reflect sunlight directly onto the detector.

• Avoid locations that are subject to direct high air flow such as near an air duct outlet.

• Do not locate the detector near sources of moisture such as steam or oil.

• Do not locate the detector in the path of direct or reflected (mirror) sunlight.

• Do not limit the coverage by having large obstructions in the detection area, such as plants or cabinets.

SECUR-U Security Systems

Posted by: Doug Penson Posted Date: 08/21/2009

SECUR-U Security Systems

Your Local Leader in Home Security

SECUR-U Inc. is dedicated to security and safety, and has been since 1994.

System Protection - Our SECUR-U Security System will help protect you from burglary, flood, fire and carbon monoxide 24 hours a day, 7 days a week.

Pricing  - Our SECUR-U monitoring is just $24.95/month, click this link for our residential security system installation pricing.

SECUR-U "Working Together for a Safer Community" - Contact us today


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