Introduction

SecurU has introduced AG Chat across its monitoring services to improve alarm response, reduce false dispatches, and provide customers with better visibility into their security systems.

If you have recently received notifications or unknown messages, this guide explains what the service is, why it was activated, and how it improves security monitoring for residential and commercial properties.

AG Chat is part of SecurU’s ongoing commitment to smarter monitoring, faster communication, and more reliable security solutions for Ontario businesses and property owners.

What Is AG Chat?

AG Chat is a secure alarm communication feature connected to your SecurU monitoring service. It allows everyone on your monitoring call list to communicate in real time when an alarm or system notification occurs.

When your security system sends an alert, AG Chat automatically creates a secure group chat with all designated contacts. This allows users to confirm what is happening, coordinate a response, and determine whether dispatch is required.

Instead of relying only on traditional monitoring calls, AG Chat enables faster verification through instant communication between responsible parties.

This service is provided through SecurU’s monitoring partner, AvantGuard Monitoring, and is part of your monitored alarm protection.

Why SecurU Activated AG Chat

False alarm dispatches create unnecessary costs, operational disruption, and delays in responding to real security events. SecurU activated AG Chat to improve monitoring accuracy and enhance customer control during alarm situations.

The primary goals include:

reducing false alarm dispatches
improving response time and coordination
allowing customers to verify alarm activity quickly
providing better visibility into system events
improving communication between responsible contacts

By allowing users to verify alarms before dispatch, this helps ensure emergency resources are used appropriately while improving response efficiency.

How AG Chat Works

AG Chat follows a simple process designed to improve communication and decision-making during alarm events.

Step 1: Alarm or system notification occurs

Your security system detects an event such as an intrusion alert, system trouble, or supervisory signal.

Step 2: Secure group chat is created

Automatically sends a notification to everyone on the monitoring call list and creates a secure communication channel.

Step 3: Contacts communicate in real time

Authorized users can confirm whether the event is legitimate and determine next steps.

Step 4: Dispatch decision is made

If assistance is required, dispatch can be requested.

Step 5: Automated follow-up if no response

If no one responds to the alert, an automated dialing system initiates follow-up calls to ensure the notification is addressed.

This process helps ensure alerts are handled quickly while preventing unnecessary emergency responses.

New Automated System Notifications

In addition to alarm verification, SecurU has enabled automated engagement notifications to keep customers informed of system health and performance.

Customers may receive alerts for:

low battery warnings
late test or timer signals
supervisory alerts
system trouble notifications
system status updates

These proactive notifications help ensure security systems remain fully operational and allow issues to be addressed quickly.

Who Has AG Chat?

We have currently activated this service for:

all SecurU residential monitoring accounts
while we’re actively deploying this across all commercial accounts

If you are listed on a monitored property’s call list, you may receive AG Chat notifications. For residential client’s all individuals listed will be contacted, while just the first two individuals on a commercial account will be notified.

Commercial deployments are being rolled out in phases to ensure consistent service quality and customer support.

Is AG Chat Legitimate?

Yes. AG Chat is an official monitoring feature used by SecurU through AvantGuard Monitoring.

Chat notifications you may receive:

relate to alarm or system activity
reference your monitored property or system
do not request payment or sensitive personal information
are part of your monitoring service

If you are unsure about a message, you can contact SecurU directly for verification.

Benefits of AG Chat for Property Owners and Businesses

This service provides several important security advantages:

faster alarm verification
improved coordination between contacts
reduced false dispatches
better awareness of system performance
increased control during alarm events
proactive system health notifications

For commercial properties, property managers, and monitored facilities, these improvements help reduce operational disruption while maintaining strong security protection.

Why Smarter Monitoring Matters

Modern security systems require more than simple alarm notifications. Property managers, business owners, and facility operators need faster communication, reliable system updates, and improved control during security events.

AG Chat supports these needs by combining real-time communication with automated monitoring processes, creating a more responsive and efficient security experience.

SecurU continues to invest in technologies that improve protection, reduce risk, and simplify security management for customers across Ontario.

Questions About AG Chat or Your Monitoring Service

If you have questions about AG Chat, your monitoring notifications, or your contact list settings, SecurU support can assist you.

Contact our team or use our chatbot to learn more about your monitoring services or to update your notification preferences.